Customer Experience in Banking - a CTO's Perspective

Duration: 1 hour

Traditional banks today are embarking on initiatives to deliver an engaging experience for all their customers while grappling with the complexity of business silos and legacy technology. Rising customer expectations driven by their interactions with digital natives like Netflix are forcing these banks to start with approaches that focus on customer journey maps and reducing friction as the key to success.  

Join Brett Brunick, Chief Technology Officer TCF Bank and Shubhra Sinha, VP Portfolio Marketing, DataStax for an on-demand webinar about delivering seamless, meaningful and innovative experiences to banking customers across branch and digital channels.

Speaker Bio: Brett Brunick, Executive Vice President and Chief Technology Officer (CTO), TCF Bank
Brett leads TCF Financials Enterprise Technology team with responsibilities for delivering strategic capabilities around Digital, Data, Integration, Automation, Salesforce, and Enterprise Architecture.  Prior to joining TCF in 2015, Brett played various technology roles at Target Corporation supporting digital and physical channels, supply chain, product design/development, and data/analytics.  In addition, Brett played a key role to accelerate Target’s adoption of modern technology, modern delivery models, and software development practices.

Brett’s experiences across a diverse set of industries, technologies, and business models have re-enforced his belief in the power of technology to transform industries, customer experiences, and corporate cultures.  His passion is leading change, dealing with ambiguity and adversity, and making decisions with your end customer in mind.

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