Transforming Customer Experience Through an Always-On Data Platform

Duration: 1 hour

Details:
According to Forrester Research, leaders in customer experience drive 5.1X revenue growth over laggards. And although 84% of companies aspire to be a leader in this space, only 1 in 5 successfully delivers good or great customer experience.

Watch this on-demand webinar where Mike Gualtieri, VP and Principal Analyst at Forrester Research and Rajay Rai, Head of Digital Engineering at Macquarie Bank will share:

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The latest customer experience priorities and industry trends
An inside look into Macquarie Bank’s digital transformation
What to look for in a data platform to deliver an amazing customer experience
Business outcomes generated by real-time insights

Learn how customer experience can drive business results such as faster revenue growth, longer customer retention, greater employee engagement and improved profit margins.


Mike Gualtieri, VP & Principal Analyst, Forrester Research
Mike Gualtieri is a VP and Principal Analyst at Forrester Research focusing on software technology, platforms, and practices that enable technology professionals to deliver faster agility, prescient customer experiences, and breakthrough operational efficiency. His key technology and platform coverage areas are big data, predictive analytics, and emerging technologies that make software faster and smarter. He is also a leading expert on the intersection of business strategy, architecture, design, and creative collaboration. Mike is a recipient of the Forrester Courage Award for making bold calls that inspire leaders and guide great decisions. He is also the record holder of the most-read Forrester blog post.

Rajay Rai, Head of Digital Engineering, Macquarie Bank
Rajay Rai is the Head of Digital Engineering at Macquarie Bank in the Banking and Financial Services group supporting the digital transformation. He has over 25 years of experience building ERP systems and has a passion for IT execution and architectural strategy that provides unique value to the business. Rajay has been a speaker at the Gartner AADI Conference, the London Cassandra Conference and served as the keynote speaker at the Cassandra Summit in San Jose.

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